I spent a chunk of time last night on the phone to Adobe’s customer service center (apparently still in India).
I had previously qualified to purchase the CS4 Premium Design suite (Photoshop, Illustrator, etc.) from my Macromedia Dreamweaver 8 suite last year (Adobe had purchased Macromedia), but quickly found out then, that in order to activate it, I had to call their customer service center.
From there — after proving to the rep that I had a legitimate copy and that, yes, I was entitled to upgrade from my previous Dreamweaver product (had he ever been to the Adobe site?) — I was provided with a series of keystrokes that took me to a hidden window where a “challenge code” was displayed that had to then be relayed via phone to obtain a “response code”, which would allow me to actually use the programs I had just spend $600 to buy.
On Tuesday, I got a new Mac and in order to install the suite, had to “deactivate” it on my old laptop (which I sold to a co-worker’s mother yesterday). I then spent a good hour installing it on the new 17″ MacBook Pro last night and ran yet again into the same “challenge/response” requirement.
You know, I could have “found” a pirated/hacked copy and bypassed this crap — and saved a lot of time and money.
I love how their anti-piracy policies punish legitimate buyers. Reminds me of why I left Microsoft and their draconian policies that are very similar. I still get a “this copy of Windows XP is not valid” every few times I start it up via Parallels on my Mac and then it is disabled until I reboot.
Fun.